Frequently Asked Questions
🌸 How is this Baby Carrier suitable for different baby stages?
👉 Our Baby Carrier grows with your little one! It features multiple adjustable modes from newborn to toddler allowing safe front, back, and hip carrying positions. The seat and straps adapt as your baby grows, ensuring comfort and proper hip support at every stage.
🚗✨Can the Baby Carrier be adjusted for different body types?
👉 Yes! Designed with adjustable shoulder and waist straps, it comfortably fits parents of all sizes. The ergonomic design evenly distributes weight to prevent back or shoulder strain, making it ideal for mums, dads, and caregivers alike.
🤱💞Is this carrier safe for newborns?
👉Absolutely. The carrier includes newborn support settings with a snug, secure fit to protect your baby’s delicate spine and neck. As your baby grows, you can easily expand and adjust the carrier for continued safety and comfort.
👶💞Is the material breathable and comfortable for long wear?
👉Yes! Made from soft, breathable cotton blend fabric, it promotes airflow and keeps both baby and parent cool and comfortable — even during longer walks or warmer days.
🤱✨How easy is it to clean and maintain the carrier?
👉Super easy! The carrier is machine washable and made with durable materials that maintain their shape and softness. Simply remove accessories and wash on a gentle cycle perfect for busy parents on the go.
How much does shipping cost?
Shipping is free on all orders to Australia.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.