Frequently Asked Questions
1οΈβ£ Are baby play mats safe for newborns?
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Yes! Our baby play mats are made from non-toxic, hypoallergenic, and BPA-free materials, making them perfectly safe for newborns. The soft, cushioned surface provides gentle support for tummy time and early development.
2οΈβ£ How do I clean the baby play mat?
β Our mats are designed for busy parents, which means theyβre machine washable and quick-drying. Simply pop them in the wash or wipe clean with mild soap and water for everyday maintenance.
3οΈβ£ What age are baby play mats suitable for?
β Theyβre ideal for newborns up to toddlers. From tummy time to crawling and early play, the mat grows with your baby offering comfort, safety, and fun at every stage.
4οΈβ£ Are the mats portable and easy to store?
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Absolutely! Our play mats are lightweight, foldable, and travel-friendly, making them easy to take anywhere from the living room to family trips. Perfect for modern, on-the-go parents.
5οΈβ£ What makes your baby play mats different?
β Our mats combine style, safety, and functionality crafted with neutral, earthy tones to complement your home dΓ©cor, soft padding for comfort, and durable stitching to last through years of play and growth.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days depending on your location within Australia.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How much does shipping cost?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at [Your Email].Β
Β Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.



